TERMS AND CONDITIONS

One Digital Squad Sdn Bhd
Website: onedigitalsquad.com

1. Introduction

Welcome to onedigitalsquad.com (“Website”). These Terms and Conditions (“Terms”) govern your use of our Website and services operated by One Digital Squad Sdn Bhd (“Company”, “we”, “our”, or “us”).

By accessing or using this Website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our Website.

2. Services

We provide digital services including but not limited to:

  • AI chatbot development

  • Marketing automation solutions

  • Website design and development

  • CRM setup and integration

  • Digital marketing services

All services are subject to separate agreements, proposals, or quotations where applicable.

3. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years old

  • You have the legal capacity to enter into binding agreements

4. Use of Website

You agree not to:

  • Use the Website for unlawful purposes

  • Attempt to gain unauthorized access to our systems

  • Disrupt or interfere with Website functionality

  • Copy, reproduce, or exploit any content without permission

5. Intellectual Property

All content on this Website, including text, graphics, logos, and software, is the property of One Digital Squad Sdn Bhd unless otherwise stated.

You may not reproduce, distribute, or use any content without our prior written consent.

6. Payments and Fees

  • All fees for services will be clearly stated in quotations or agreements

  • Payments must be made according to agreed terms

  • Late payments may result in service suspension or additional charges

  • All payments are non-refundable unless otherwise stated in writing

7. Service Delivery

  • Timelines for service delivery are estimates and may vary

  • We are not liable for delays caused by third-party platforms or client-side delays

  • Clients are responsible for providing accurate information and timely feedback

8. Third-Party Tools and Integrations

Our services may involve third-party platforms (e.g., CRM systems, messaging platforms, payment gateways).

We are not responsible for:

  • Changes in third-party pricing or policies

  • Downtime or service interruptions from third-party providers

  • Limitations imposed by third-party systems

9. Limitation of Liability

To the fullest extent permitted by law:

  • We shall not be liable for any indirect, incidental, or consequential damages

  • We do not guarantee specific business results or outcomes

  • Our total liability shall not exceed the amount paid by you for the services

10. Disclaimer

All services are provided “as is” and “as available.”

We do not warrant that:

  • The Website will be uninterrupted or error-free

  • Results from our services will meet your expectations

11. Confidentiality

We respect your confidential information and will not disclose it to third parties without consent, except where required by law.

12. Termination

We reserve the right to:

  • Suspend or terminate access to the Website or services at our discretion

  • Terminate services if Terms are violated

13. Privacy

Your use of the Website is also governed by our Privacy Policy.

14. Amendments

We may update these Terms at any time. Changes will be effective immediately upon posting. Continued use of the Website constitutes acceptance of updated Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia.

16. Contact Information

For any questions regarding these Terms, please contact:

One Digital Squad Sdn Bhd
Email: hello@onedigitalsquad.com

Last Updated: [Insert Date]